SERVICE CLOUD ADMINISTRATION LATEST MATERIAL CAN HELP YOU SAVE MUCH TIME - TESTKINGPASS

Service Cloud Administration Latest Material Can Help You Save Much Time - TestkingPass

Service Cloud Administration Latest Material Can Help You Save Much Time - TestkingPass

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Tags: ADM-261 New Test Materials, ADM-261 Latest Real Test, ADM-261 Exam Practice, ADM-261 Valid Vce Dumps, ADM-261 Test Simulator

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Free PDF Quiz 2025 Newest Salesforce ADM-261 New Test Materials

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To take the ADM-261 certification exam, candidates must have a solid understanding of Salesforce administration concepts and experience working with Service Cloud. Additionally, candidates should have experience in designing and implementing Service Cloud solutions, managing data and security, and configuring automation processes. The ADM-261 Exam consists of 60 multiple-choice questions and has a time limit of 105 minutes. Passing the exam requires a score of 65% or higher, and successful candidates will receive the Salesforce Certified Service Cloud Administration credential, which demonstrates their expertise in Service Cloud administration.

Salesforce Service Cloud Administration Sample Questions (Q83-Q88):

NEW QUESTION # 83
Which of the following measures customer portal adoption/effectiveness among CUSTOMERS (Choose 2)?

  • A. Most popular articles
  • B. # of cases via email
  • C. # of articles per agent
  • D. Total cases created

Answer: A,D


NEW QUESTION # 84
A Service Manager has recently implemented Salesforce Knowledge. Which three metrics should the Manageruse to measure the success of the implementation? Choose 3 answers

  • A. Number of content packs attached to cases.
  • B. Number of Chatter files attached to cases.
  • C. Number of articles associated to cases.
  • D. Number of successful keyword searches.
  • E. Number of published article views.

Answer: B,C,D


NEW QUESTION # 85
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. Which three recommendations should a consultant make to meet this requirement? Choose 3 answers

  • A. Create an email template to send articles as PDF attachments.
  • B. Enable suggested articles on new cases.
  • C. Enable article customization for open cases.
  • D. Enable agents to create their own personal articles.
  • E. Enable article submission during case close.

Answer: A,B,E


NEW QUESTION # 86
What is a business continuity challenge in a cloud-based contact center that operates 24/7? Choose 2 answers

  • A. Server hardware infrastructure rebuilds
  • B. Highly available telecom solution
  • C. System software restore after an outage
  • D. Periodic maintenance windows

Answer: B,D


NEW QUESTION # 87
A customer has a detailed question about product functionality. The customer would like access to expert customer subject-matter experts, andreal-time access to company IT support experts. Which features will best help the customer? Choose 2 answers.

  • A. Salesforce Chat
  • B. Communities
  • C. Public groups
  • D. Mass email

Answer: A,B


NEW QUESTION # 88
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